Refund Policy
Returns & Refunds
We want you to be happy with your purchase from Gypsy Lee Gifts. If something isn't quite right, please contact us and we'll do our best to help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, merchandise must be unused, in its original condition and, when applicable, in its original packaging. Proof of purchase or an order number may be required.
Please contact us at returns@gypsyleegifts.com before sending an item back. If your return is eligible, we'll provide return instructions and the appropriate return address.
Unless an item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.
Items That Cannot Be Returned
For safety, hygiene or other reasons, we cannot accept returns on:
- Gift cards
- Opened or used health and personal-care products
- Earrings that have been worn
- Clearance or final-sale items
- Items that have been used, altered, damaged or are missing parts for reasons not caused by Gypsy Lee Gifts
- Items returned more than 30 days after delivery
If you're unsure whether an item is eligible for return, please contact us before sending it back.
Damaged, Defective or Incorrect Items
We take special care when packing your order, particularly our fragile and one-of-a-kind pieces. If something arrives damaged, defective or different from what you ordered, please contact returns@gypsyleegifts.com as soon as possible.
Please include your order number and clear photographs of the item and packaging so we can review what happened and work with you toward an appropriate solution.
Please keep the damaged item and its original packaging until we've responded, as they may be needed for a shipping claim.
Refunds
Once your return is received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund after it has been issued.
If we've confirmed that a refund was issued but you still don't see it after allowing reasonable processing time, please contact your bank or card issuer first. If you still need assistance, contact us at returns@gypsyleegifts.com.
Exchanges
Because many of our pieces are available in very limited quantities or are one of a kind, we cannot guarantee that the same item will be available for an exchange.
When an eligible item is damaged or defective and an identical replacement is available, we may offer a replacement. If the item is no longer available, we'll work with you on an appropriate refund or alternative.
Please contact returns@gypsyleegifts.com before returning anything for exchange.
Sale & Clearance Items
Items marked Clearance or Final Sale are not eligible for return or refund unless they arrive damaged, defective or incorrect.
A promotional discount does not make an item final sale unless it is specifically identified as Clearance or Final Sale at the time of purchase.
Gifts
If an eligible item was purchased as a gift and shipped directly to the recipient, please contact us at returns@gypsyleegifts.com before returning it. Depending on the circumstances, an eligible return may be issued as store credit rather than returned to the purchaser's original payment method.
If a refund is issued to the purchaser's original payment method, the refund will be returned to that payment method.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error by Gypsy Lee Gifts or an item arrived damaged, defective or incorrect.
Please see our Shipping Policy for additional information about order processing, delivery and shipping.